Many modern mobiles have unnecessary extra features that don’t work properly. For example, that phone had a camera (which I didn’t want), and infrared. Since it had the camera, I played with it. I took a couple of photos, and connected it to my laptop via the infrared. They connected, they talked, but the phone was unable to communicate anything but names, addresses & phone numbers. It’s as though Motorola hadn’t quite grasped the principles of information technology.
And what condemns the existing industry is there was nothing uniquely awful about that phone. It is just one of many examples of incompetent design. Existing mobiles do not exhibit joined up design; the technology feels to me as disjointed and messy as computer technology in the days of CP/M. It took IBM, and Microsoft, to sort that out.
I think it has the potential to be as good as the hype suggests; let's seem them prove it.